Returns & Exchange Policy
At Street Caviar, we pride ourselves on offering high-quality streetwear designed to keep you looking fresh and confident. We understand that sometimes things don't work out as planned, so we've created a straightforward 7-Day Exchange Policy to ensure you’re satisfied with your purchase. Please read the details below to understand how our policy works.
---
No Returns Policy
Due to the exclusive nature of our collections and our commitment to maintaining limited-edition stock, we do not accept returns on any items. However, we want to make sure you love your Street Caviar gear, which is why we offer a flexible exchange and website credit policy.
---
Exchange Policy
We offer an easy and hassle-free exchange process if you’d like to swap your product for another one within 7 days of receiving your order. Here's how it works:
1. Eligibility for Exchange:
- Items must be exchanged within 7 days of receiving your order.
- The product must be unworn, unwashed, and in its original condition with all tags and packaging intact.
- Exchanges are valid for the same item in a different size or color, or you can choose another product from our collection (based on availability).
- Items marked as Final Sale are not eligible for exchange.
2. How to Initiate an Exchange:
- Contact our customer service team at contact@100clothing.in within 7 days of delivery with your order number and details about the item(s) you’d like to exchange.
- Once your exchange request is approved, we will provide you with the instructions for sending back the product.
3. Exchange Process:
- Once we receive your returned item and verify it meets the exchange eligibility criteria, we’ll process your exchange within 5 business days.
- You will receive a confirmation email with tracking details once the new product is shipped to you.
---
Website Credit (Coupon)
If you prefer not to exchange for a different item, we offer website credit in the form of a coupon that matches the value of your original purchase.
1. How It Works:
- If you opt for store credit, we will issue you a coupon of equal value to the item(s) you returned.
- The coupon will be valid for 12 months from the date of issue.
- You can use the coupon on any future purchases, giving you the flexibility to choose from our upcoming collections whenever you’re ready.
2. Coupon Terms:
- The coupon is non-transferable and can only be used by the original purchaser.
- It can be used on multiple orders until the total value is spent.
- Coupons cannot be exchanged for cash or refunded.
---
Important Notes
- Damaged or Defective Items: If you receive a defective or damaged item, please contact us immediately at contact@100clothing.in or at the contact us page on the website with photos and details. We will promptly address the issue and cover the return shipping for defective items.
- Shipping Costs: Street Caviar does not cover shipping costs for exchanges unless the product is defective or there was an error in your order.
- Processing Time: Please allow 5 business days from the date we receive your return for processing your exchange or issuing store credit.
- Non-Exchangeable Items: Items purchased during promotions or marked as Final Sale cannot be exchanged or returned for store credit.
---
Contact Us
For any questions or concerns regarding our Exchange Policy or your order, feel free to contact us at contact@100clothing.in. Our team is here to help!
---
Thank you for shopping with Street Caviar! We appreciate your support and are committed to making sure you have an exceptional shopping experience.
Privacy Policy
At Street Caviar, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or make a purchase. By using our site, you agree to the practices described below.
---
1. Information We Collect
We collect both personal and non-personal information to improve your shopping experience and ensure the smooth functioning of our website.
Personal Information
When you make a purchase or create an account on Street Caviar, we collect personal information such as:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (e.g., credit card details, PayPal)
We use secure third-party payment processors to handle payment information. Street Caviar does not store any payment card information on our servers.
Non-Personal Information
We may collect non-personal data such as:
- IP address
- Browser type
- Device information
- Pages visited and browsing history on our site
This data is used to analyze how visitors use our website, enhance functionality, and improve your user experience.
---
2. How We Use Your Information
The personal information we collect is used for the following purposes:
- Order Processing: To fulfill your orders, process payments, and arrange shipping.
- Customer Service: To communicate with you regarding your order, respond to inquiries, and offer support.
- Marketing: With your consent, we may send you promotional emails, newsletters, or special offers. You can opt-out of these communications at any time by clicking the “unsubscribe” link in any marketing email or contacting us directly.
- Site Improvements: To improve our website, products, and services based on customer feedback and browsing data.
We do not sell or share your personal information with third-party companies for their direct marketing purposes.
---
3. Sharing Your Information
We only share your information with trusted third parties in the following circumstances:
- Service Providers: We work with third-party companies to help us operate the site and manage business functions such as payment processing, shipping, and analytics. These providers have access to your information only to perform services on our behalf and are obligated to protect your data.
- Legal Compliance: We may disclose your personal information if required by law or to comply with a legal process, such as a court order or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
---
4. Cookies and Tracking Technologies
Street Caviar uses cookies and other tracking technologies to improve your browsing experience and personalize your interactions with our site.
Cookies:
Cookies are small files that are stored on your device. We use them to:
- Remember your preferences and settings (e.g., login details, shopping cart)
- Provide a seamless shopping experience
- Track website analytics to understand how users engage with our site
You can adjust your browser settings to refuse cookies, but please note that some features of our site may not function properly if cookies are disabled.
Third-Party Analytics:
We use tools like Google Analytics to collect and analyze non-personal data about website traffic and usage patterns. This helps us make informed decisions about improving our site.
---
5. Data Security
We take the security of your personal information seriously. Street Caviar uses industry-standard encryption and secure servers to protect your data during transmission and storage. Our website is protected by HTTPS, ensuring your information is securely transmitted.
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take your own precautions, such as keeping your account password confidential and using secure payment methods.
---
6. Your Rights
You have the right to:
- Access: Request a copy of the personal information we have about you.
- Rectify: Correct any inaccurate or incomplete data.
- Delete: Request that we delete your personal data, subject to legal or contractual obligations.
- Restrict Processing: Limit how we process your personal information in certain circumstances.
- Withdraw Consent: Opt-out of receiving marketing communications at any time.
To exercise any of these rights, please contact us at contact@100clothing.in. We will respond to your request within a reasonable timeframe, typically within 30 days.
---
7. Children's Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will delete that information as soon as possible. If you believe a child has provided us with their information, please contact us at contact@100clothing.in
---
8. Changes to Our Privacy Policy
Street Caviar may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the introduction of new services. When we make changes, we will post the updated policy on this page and revise the “Last Updated” date at the top. We encourage you to review this page periodically to stay informed about how we protect your data.
---
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, feel free to contact us:
Email: contact@100clothing.in
---
Thank you for trusting Street Caviar. We value your privacy and are dedicated to safeguarding your personal information while providing you with an exceptional shopping experience.